LEGAL NOTICE AND GENERAL CONDITIONS OF USE OF THE WEBSITE

General Information

This legal notice and the general conditions regulate the access and use of the websites, digital platforms, services and contents provided, managed or administered by PHIXI LABS S.A.S. (hereinafter, «The Company»).

These terms are applicable to all portals, websites, applications or platforms operated and managed in whole or in part by The Company , regardless of the domain or subdomain in which they are offered.

The Company provides the following contact information for service-related inquiries:

• Company name: PHIXI LABS S.A.S.
• E-mail: info@phixilabs.com
• Phone: +54 221 560 0157

The access, navigation and use of any of the platforms managed by The Company implies full and unreserved acceptance of the terms set forth herein.

2. Purpose of the Web Site

The purpose of the Web Site is to provide information about the products and services offered by The Company , such as web hosting solutions, domains, VPS servers, dedicated services, web design and other related digital services.

Additionally, it allows users to make queries, manage contracts and access their personalized customer area to manage their services.

3. Access and Use of the Web Site

3.1. Access Conditions

• Access to the Web Site is free for users. However, some of the services offered through the Website are subject to prior contracting and payment.
• Minors accessing the Website must have the express authorization of their parents, legal guardians or responsible representatives.

Permitted Use

The User agrees to use the Website responsibly, legally and in accordance with the purposes set forth in this Legal Notice. The User specifically agrees to:

• Not to use the Web Site to carry out activities that are illicit, illegal or contrary to good faith and public order.
• Not to introduce, store or disseminate malicious software, viruses, bots or other physical or digital systems that may cause damage to the Website, the Company, other users or third parties.
• Not to use the contents of the Website for commercial or advertising purposes not directly authorized by the Company.
• Do not engage in activities that interfere with the operation of the Web Site or its security.

Access Restriction

The Company reserves the right to restrict, deny, block or eliminate access to the Web Site and/or to some of its services without prior notice, in case of detecting an improper use by the User.

4. Intellectual and Industrial Property

4.1. Contents of the Web Site

The entire contents of the Web Site, including but not limited to text, images, logos, graphics, designs, software, sounds or databases, are protected by copyright and intellectual property laws, as well as by applicable international regulations.

The User undertakes to respect the intellectual and industrial property rights of The Company and legitimately authorized third parties, refraining from reproducing, copying, distributing or modifying the content of the Web Site without the express written consent of The Company .

4.2. Limited Use of Content

Access to or use of the Website does not imply, in any case, the transfer of intellectual or industrial property rights to the User.

4.3. Third Party Elements

The Company may include in the Web Site content, elements or resources belonging to third parties, guaranteeing that they have the corresponding licenses. The User must respect the terms associated with such elements.

5. Waiver of Liability

5.1. Operation of the Web Site

The Company makes every effort to ensure that the Web Site functions properly at all times. However:

• The availability, continuity and permanent access to the Web Site is not guaranteed.
• The Company shall not be liable for damages of any kind arising from interruption of the operation of the Website, technical errors or attacks by third parties.

5.2. Truthfulness of the Contents

Although The Company makes every effort to ensure that the information provided on the Web Site is accurate, up to date and error-free, but cannot be held responsible for any inaccuracies or omissions.

5.3. External Links

The Web Site may include links to third party web pages. The Company does not control the content or services offered on such sites, and therefore assumes no liability whatsoever arising from their use or access to them.

5.4. User's Responsibility

The User shall be liable for any damage or injury caused to The Company or other third parties as a result of improper, negligent or malicious use of the Website.

6. Protection of Personal Data

PHIXI LABS S.A.S. complies with the applicable data protection regulations, including the General Data Protection Regulation (GDPR) of the European Union, the Law No. 25.326 - Personal Data Protection Law and any equivalent legislation applicable to other countries.

For detailed information on how we handle users' personal data, you can consult our Privacy Policy , available on this Web Site.

7. Applicable Law and Jurisdiction

Applicable Legislation

This Legal Notice is governed by the laws of Argentina, including, where applicable, the Civil Code, Consumer Defense Law 24.240 and other legal provisions in force.

Conflict Resolution

In case of disputes or claims arising from the use of the Website or the services, both parties shall submit to the competent Courts and Tribunals of the city where The Company is domiciled for tax purposes, unless the applicable regulations determine another jurisdiction.

8. Modifications and Updates to the Legal Notice

The Company reserves the right to modify this Legal Notice at any time, in order to adapt it to legal, technical or operational changes. The modifications will come into force as soon as they are published on the Web Site. The User will be responsible for reviewing them periodically.

TERMS AND CONDITIONS FOR THE CONTRACTING OF SERVICES AND PRODUCTS.

These terms and conditions establish the legal basis for the contracting of products and services offered by PHIXI LABS S.A.S. (hereinafter, “The Company”). By contracting any of our products or services, the client (hereinafter, “The Client”), whether natural person, legal entity, corporation or organization, declares that he/she has read, understood and accepted all the terms established in this document.

The Company reserves the right to modify these terms and conditions at any time and without prior notice. It is the responsibility of The Customer review them periodically to keep informed of any changes that may be implemented.

1. Orders and Quotations

1.1. Subject and Validity of Budgets

• All prices of products or services indicated on our website are indicative and not binding. The Company reserves the right to modify these prices at any time, without prior notice.
• The quotations sent reflect the total cost of the product or service requested, and are valid for a maximum period of 15 calendar days from the date of issue, unless a different validity is indicated therein.
• Once the quotation has been sent and accepted by any means (e-mail, verbally, by telephone or telematically), it will be binding. It cannot be retracted The Customer after having expressed their acceptance.

1.2. Budget Adjustments or Corrections

• The Company reserves the right to make modifications to a quotation sent when there are typing errors, calculation errors, omissions or any mismatch detected. In these cases, The Customer will be notified in a timely manner.

2. Invoicing and Methods of Payment

2.1. Invoicing

• Invoices will be issued automatically once the quotation is accepted. They will be sent to the e-mail address registered by The Customer or to the default system.
• In the case of recurring services or products, invoices will be generated monthly or according to the agreed contracting cycle.

2.2. Forms of Payment

• For Services: Payment 100% in advance.
• For Products: Payment 100% in advance.
• For Customized Projects:
  •  Payment of 50% in advance upon approval of the budget, and the remainder upon completion of the 50% of the project.
    The specific conditions regarding the deposit and its confirmatory nature are detailed in the following section 2.2.1 (Signal of Engagement and Commitment to Commencement).
    Different terms may be agreed upon for highly complex or high value projects, subject to negotiation between both parties.

2.2.1. Contracting Signal and Start Commitment

• The initial payment of fifty percent (50 %) of the total value of the project will be considered as confirmatory payment, in accordance with article 1059 of the Civil and Commercial Code of Argentina.
  This sign has the character of a non-refundable once the work has started or technical and human resources have been allocated by PHIXI LABS S.A.S..
  In case of cancellation by the Customer, the deposit will remain in favor of The Company as compensation for operating and administrative costs incurred.
  If the cancellation from The Company, The company undertakes to double the amount of the amount paid as deposit, unless the cancellation is due to the Client's default.
  The remaining balance will be paid according to the progress of the project or as established in the corresponding budget.

2.3. Consequences of Non-Payment

• The Company reserves the right to pause or suspend any project or service for which payment has not been received in a timely manner.
• Failure to pay within the deadlines stipulated in the invoice will result in the automatic application of a penalty for delay (see Section 6).

2.4. Outstanding Debts and Abandonment of Projects

• Yes The Customer does not comply with its responsibilities regarding the delivery of information, materials or payments necessary for the correct execution of the project, The Company reserves the right to mark the project as “Abandoned”.
• In this case, payment of the remaining portion of the project will be required in order to resume the project. The Company only guarantee the continuity of the same for a maximum period of 12 months from the date of abandonment. After this period, the project will be considered completed and will have to be re-budgeted.

3. Cancellations and Refunds

3.1. Cancellations

• The Customer you may request cancellation of recurring services or products provided that you do so at least 25 calendar days before of the next billing cycle.
• Products or services that are in the following stages may not be cancelled:
  • Initiation or collection of information.
  • Design, development or revision processes.
• Cancellation will result in termination of the service, and any outstanding amounts due must be paid in accordance with the methods configured by The Customer in the respective area.

3.2. Returns

• Once the quotation has been accepted, no full or partial refunds will be made. of the amount, except in cases in which The Company expressly and in writing.

4. Delivery Deadlines

• The execution of services and projects will be assigned to a work queue according to the order of acceptance of quotations and the volume of activities from The Company .
• Once acceptance of the quotation is confirmed, an estimated delivery time will be assigned depending on the complexity of the project and the current operational capacity. This deadline will be subject to change in case of justified causes (e.g.: lack of information from The Customer or force majeure).

Final Review

• Once the project is completed, it will be marked in “Review” status, and The Customer will have a term of 5 calendar days to communicate the necessary modifications. If no notification is made within this period, the project will be considered completed.

5. Liability of the Parties

5.1. Responsibilities of PHIXI LABS S.A.S.

• The Company shall not be liable for:
  • Direct or indirect damages caused to third parties derived from the use of the services or products contracted by The Customer .
  • Adverse results or errors caused by the lack of collaboration, information or materials provided by The Customer .
  • Failures in the operation of third parties (hosting services, domains, external platforms, among others).

5.2. Responsibilities of The Client

• The Customer shall be solely and fully responsible for:
  • The integrity of the content provided for the development of the project.
  • The final use of the products or services contracted.
  • Comply with the required payment and information delivery policies.

6. Penalties for Late Payments

6.1. General

• All overdue invoices will be subject to a immediate penalty of fifty U.S. dollars (USD 50) or its equivalent in Argentine pesos at the official exchange rate in effect at the time of payment., and the total amount will be automatically updated in the system.
• After 7 calendar days additional services without payment, The Company may proceed to the temporary suspension of the product or service. This will include an additional cost of fifty United States dollars (USD 50) or its equivalent in Argentine pesos at the official exchange rate in effect at the time of payment, The Company's share of the “Suspension Expenses”.
• If the outstanding balance is not paid in full after the suspension, The Company reserves the right to block, remove or cancel the service, product or project definitively.

6.2. Legal Proceedings

• In the event of prolonged debts or non-payments, The Company may initiate legal or extrajudicial proceedings to recover the outstanding balance, the costs of which shall be borne by the Company. The Customer .

7. Copyright and Acknowledgment

• All content, design and programming rights developed by PHIXI LABS S.A.S. will be protected under intellectual property laws.
• All projects (websites, applications, graphic designs) must include a label, link or banner in which the following is recognized PHIXI LABS S.A.S. as the creator, with a link to our website. The Customer shall pay two hundred and fifty U.S. dollars (USD 250) or its equivalent in Argentine pesos at the official exchange rate in effect at the time of payment, If you wish to remove such mark or acknowledgment.

8. Forms of Payment and Recurring Payments

Available Means of Payment

PHIXI LABS S.A.S. (hereinafter, “The Company”) offers the following means of payment for the contracting of its products or services:

1. Payment by credit or debit card: Available for services and single payment products.
2. Bank transfer: Available for services and single payment products.

Collection of overdue invoices

• The Company reserves the right to collect overdue invoices using the means of payment set up by The Customer , who accepts and authorizes the use of such payment method to settle outstanding or overdue balances.

8.3. Conditions for Payments by Bank Transfer

• Payments made by bank transfer may take between 24 and 48 working hours to be reflected in the accounts of The Company .
• The Customer is solely responsible for making the transfer sufficiently in advance to avoid any interruption in the contracted services. The Company shall not be liable for the suspension of services or products if payment has not been received within the indicated term due to delays in the transfer.
• The date of receipt of the actual payment and not the date of issuance of the transfer will be considered for any question related to due dates.

8.4. Conditions for Installment Payments in Custom Projects

• Payment in two installments (50 % upon approval of budget and 50 % upon completion of 50 % of project) only applies to customized projects.
• For standard services or products, the payment must be made 100 % in advance.
• These installment payments do not constitute financing nor involve the intervention of external financial entities, and shall be governed by the terms of acceptance of the budget and section 2.2.1 (Contracting Signal and Commitment to Commencement).

8.5. Cancellations, Non-payments and Repercussions

• In the event that a recurring credit card charge is declined or a bank transfer is not received within the specified period, The Company may temporarily suspend service until the outstanding balance is paid.
• If non-payment persists after 7 calendar days from the expiration date, The Company reserves the right to cancel, remove or block the contracted product or service (see Section 6: Penalties for Delays).
• Reactivation of service will be subject to the payment of all outstanding invoices, including penalty charges and possible additional costs derived from the suspension.

8.6. Obligations and Liability of The Client

The Customer shall comply with the following payment obligations:

• Ensure that the details of the payment method set up (whether credit card, debit card or bank transfer) are up to date, complete and with sufficient funds.
• Periodically review billing status and recurring cycles in your customer area to avoid inconveniences related to non-payments or service suspensions.
• Notify to The Company any change in your payment information or any incident well in advance of the due date.

The Company shall not be liable for:

• Failures in payments made through third parties (banks, payment processors or external financiers).
• Delays or technical problems resulting from services external to the platform. The Company .

8.7. Subscriptions, Automatic Renewals and Cancellations

• Some of the services offered by PHIXI LABS S.A.S. are provided under a model of regular subscription (monthly, annual or other agreed upon cycle) and are subject to automatic renewal .
• When contracting a service with periodic billing, The Customer authorizes The Company to process automatic collections using the payment method configured in your account, according to the cycle defined in the service contract.

Automatic Renewals

• For subscription services, the automatic renewal will be processed on the established expiration date, using the payment method previously configured by The Customer .
• The Company will send notifications by e-mail or other pre-arranged means prior to the renewal date to inform about the next billing, which will be done automatically.

Subscription Cancellation

• To avoid automatic renewal and charging for the next cycle, The Customer The cancellation of the service must be made before the established expiration or renewal date.
• The Customer you can manage the cancellation of the subscription from your CUSTOMER AREA or by notifying The Company through the designated channels, always sufficiently in advance so as not to cause automatic renewal.
• If cancellation is not made prior to the renewal date, the invoice for the next billing cycle will be issued automatically, and the charge will be processed. No refund requests will be accepted once the cycle has begun.

Customer Responsibility

• The Customer is responsible for reviewing your subscription and related billing cycles. Failure to cancel prior to the renewal date will be deemed acceptance of the continuation of the contract; and The Customer shall pay all invoices generated.

Suspension for Non-Payment

• If, for any reason, the automatic subscription charge cannot be processed (e.g. insufficient funds or invalid payment method), The Company may suspend service after the bill is due.
• To reactivate the service, The Customer you will be required to pay all outstanding invoices, including any penalties and associated costs (see Section 6).

TERMS AND CONDITIONS FOR WEB HOSTING SERVICES, CLOUD, VPS, SERVERS, DOMAINS AND CLOUD COMPUTING RELATED ADD-ONS.

These Terms and Conditions regulate the use, access and contracting of the services offered by PHIXI HOST (PHIXI LABS S.A.S) (hereinafter “The Company”), including but not limited to web hosting, dedicated servers, VPS, email marketing, SSL certificates and domains. By contracting any of these services, The Customer (natural or legal person) agrees to have read, understood and accepted these conditions in their entirety.

The Company reserves the right to update and modify these terms at any time, being the responsibility of The Customer to consult them on a regular basis.

1. General information about the Services

1.1. General Description of Services

• Services include web hosting, dedicated and virtual server (VPS) rental, domain registration and management, email marketing services, provision of SSL security certificates and other cloud technology related services.
• The specific details of each contracted service will be contained in the product description or in the individual service agreement (hereinafter, the “Service Agreement”).

1.2. Service Availability

• The Company undertakes to make reasonable efforts to maintain the availability of the contracted services in a timely manner. 99.9% of the time (Service Level Agreement, SLA).
• The Company may temporarily suspend services without prior notice for justified reasons such as scheduled maintenance, technical upgrades, infrastructure changes or force majeure (see Section 7).

1.3. Permitted Use The services are designed for legitimate business and/or personal use. It is strictly prohibited to use the services for activities that:

• Are contrary to law, including but not limited to the distribution of unlawful, fraudulent, libelous, defamatory, violent or immoral content.
• Involve hacking, phishing, malware distribution, phishing or spamming activities.
• Intentionally overload or abuse allocated resources, affecting the performance of other clients within the infrastructure.

Responsibility and Liability of the Customer

2.1. Use and Access to Services
The Customer is responsible for:

• Properly configure and protect access to contracted services, including passwords, API keys and user configurations.
• Maintain up-to-date backups outside of the environment provided by The Company . Although The Company can offer backup tools, the protection and recovery of the data is the sole responsibility of The Customer .

2.2. Contents and Activities

• All content hosted in the contracted services is the sole responsibility of The Customer , including data, text, images, configurations and hosted software. The Company does not actively audit or monitor content posted by customers.
• The Customer guarantees that all data and information stored or distributed by means of the contracted services comply with the applicable regulations in force in its jurisdiction and in the jurisdiction of The Company .

2.3. Excessive Consumption
In case of excessive consumption of resources (bandwidth, CPU, disk space, among others) that affect the stability of the servers or its infrastructure, The Company reserves the right to:

• Temporarily suspend the affected service.
• Charge additional fees according to the excess consumption of resources, duly notified to The Customer .

3. Web Hosting and VPS Conditions

3.1. Service Capabilities and Limitations

• Shared and VPS hosting plans are subject to the technical limits specified in the contract or in the technical datasheets published on the website of The Company .
• Resources allocated to shared or VPS plans will not be guaranteed in case of aggressive use by The Customer outside reasonable thresholds.

3.2. Server Security

• The Company implements standard security practices to protect its infrastructures, but does not guarantee that its systems are completely free of vulnerabilities.
• The Customer will be responsible for implementing additional security measures, such as the use of strong passwords, SSL certificates, additional firewalls or external monitoring.

3.3. Accounts Suspended for Inactivity
Hosting or VPS accounts that have been inactive for more than 6 consecutive months may be automatically suspended. The Customer will be notified prior to any action.

4. Conditions for Domains

4.1. Registration and Renewal

• The Company acts as an intermediary in the registration and management of domains with accredited providers.
• The responsibility for renewing a domain before its expiration date rests solely with The Customer , who will accept that the domain may expire if the corresponding payment is not made within the established terms.

4.2. Domain Transfers To transfer a domain registered with The Company , The Customer must comply with all technical and validation requirements defined by the relevant registry provider.

4.3. Conditions for Expired Domains In case of non-renewal, The Company does not guarantee that the domain can be recovered after expiration. Additional recovery attempt fees may apply.

5. SSL Certificate Services

5.1. Issuance of Certificates
The Company facilitates the provision of SSL Certificates through accredited authorities. The Customer is responsible for integrating, verifying and maintaining the proper use of the certificate.

5.2. Supplier Terms The issuance and maintenance of certificates are subject to the terms and conditions specified directly by the certifying authority.

6. Email Marketing Services

6.1. Rules of Use

• The Customer must comply with all applicable mass mailing regulations, such as the General Data Protection Regulation (GDPR), the Information Society Services Act (LSSICE) and other international standards.
• The inclusion of unauthorized mailings in campaigns is strictly prohibited.

6.2. Spam Penalties
Use of the service to send unwanted mail (spam) will result in immediate account suspension and, if applicable, complete termination of the contract.

7. Suspensions, Force Majeure and Limitation of Liability

7.1. Suspension of Service

• The Company may temporarily suspend access to the services due to scheduled maintenance, upgrades or infrastructure failures, without giving rise to any right of reimbursement to The Customer .
• Suspensions due to non-compliance with The Customer (e.g., non-payments or violations of terms) do not interrupt your payment obligation.

7.2. Force Majeure
The Company shall not be liable for interruptions or damages resulting from acts of God, such as natural disasters, cyber attacks, war, power outages or other circumstances beyond its reasonable control.

8. Dispute Resolution and Jurisdiction

• These terms are governed by the laws of Argentina, in accordance with the rules applicable to digital and cloud services.
• In case of disputes, both parties shall submit to the competent Courts and Tribunals in the location where The Company is domiciled for tax purposes.

9. Modifications

The Company reserves the right to make changes to these terms at any time. Updates will be posted on the official website and will become effective immediately.

10. Data Retention and Deletion and Backups

10.1. Period and Frequency of Backups

• The Company performs backups weekly of all active services, and daily in cases that require it for technical or contractual reasons.
  These copies are for the sole purpose of restoration in the event of failures, losses or incidents during the term of the service.
  In case of suspension, expiration, non-payment or request for cancellation, The Company The final backup copy shall be kept for a maximum period of 60 (sixty) calendar days.
  After this period, the copies and all associated data will be permanently deleted and cannot be recovered under any circumstances.

10.2. Customer Responsibility for Your Data

• The Customer is solely responsible for making and maintaining additional offsite backups of your data, applications and settings.
  The Company does not guarantee the availability of backup copies beyond the established period nor is it responsible for any loss of information resulting from the lack of backups by of the Client.

10.3. Personal Data and Legal Compliance

• The Company will delete the personal and end customer data stored in its systems when they are no longer necessary for the purpose of the service, in accordance with the provisions of the Law No. 25.326 on Personal Data Protection of the Argentine Republic and other applicable regulations.
  Under no circumstances The Company will retain information of the Client once the stipulated retention period has expired, unless expressly required by law or court order.

10.4. Restoration and Backup Delivery

• In the event that The Customer request the recovery or reinstallation of a site, application or service within the retention period, The Company may offer such restoration upon payment of the corresponding administrative and technical costs.
  Likewise, if The Customer during this period, The Company you can deliver a compressed file with all available backups (files, databases and configurations, as applicable) via a download link or agreed means.
  After the conservation period has expired, The Company shall not be obligated to maintain, restore or deliver any backup copy or data associated with the service.

11. Deletion of Accounts and Personal Data

At Phixi Host (PHIXI LABS S.A.S) we respect the right of our customers to request the deletion of their account and associated data, in accordance with the Personal Data Protection Law No. 25.326 (Argentina).

The Customer may request the deletion of his account and all related information by sending an e-mail to info@phixilabs.com with the subject “Account deletion”.
Once the request has been received, the data will be deleted permanently in a maximum period of 60 days.

During this period, the information may be kept securely in weekly or daily backups, with restricted access only for technical or administrative purposes (e.g. audits, billing or restorations expressly requested by the customer).

In the event that The Customer If you wish to obtain a copy of your data before final deletion, you may request it in accordance with the provisions set forth in the Section 10.4 - Restoration and Backup Delivery.

12. Contact and Conflict Resolution

For any inquiry, complaint or request related to the use of the services, The Customer you can contact our team by e-mail at info@phixilabs.com.
The Company undertakes to respond and seek a solution within a maximum period of 10 (ten) working days.

In the event that no direct agreement is reached, the parties agree that any controversy or dispute arising out of the use of the services of Phixi Host (PHIXI LABS S.A.S) will be resolved in accordance with the laws of the Argentine Republic, by submitting to the jurisdiction of the ordinary courts of the Province of Buenos Aires., expressly waiving any other jurisdiction that may correspond.

NOTIFICATIONS, NOTICES OF ABUSE, COMPLAINTS AND OTHER COMMUNICATIONS.

1. General information on Notifications

To ensure effective communication and to resolve in an agile manner any issue related to the services offered, PHIXI LABS S.A.S. (hereinafter referred to as «The Company») makes available to The Customer and third parties the official channels for reporting abuses, submitting complaints, suggestions and other related matters.

All communications received through these channels will be treated with seriousness, professionalism and in strict compliance with the applicable legislation.

2. Notices of Abuse

Definition of Abuse

Any incidence related to the following will be considered abuse:

• Misuse of the services offered by The Company , such as distribution of spam, use of resources for illegal or unauthorized activities, hacking, phishing, distribution of malware or other prohibited practices.
• Violation of copyrights, intellectual property rights or unauthorized use of content hosted on the servers managed by The Company .
• Activities that contravene applicable local, national or international laws, including but not limited to defamation, harassment or fraud.

2.2. How to Report Abuse

To report an abuse related to the services of The Company , If you have any questions, please send an e-mail to our e-mail address at Abuse Notification , which is:

info@phixilabs.com

The notification should include:

• A clear description of the incident or suspicious activity.
• Relevant evidence (such as screenshots, URLs, IP addresses, email headers, etc.).
• Contact details of the complainant in case additional information or follow-up is required (optional for third parties).

2.3. Review Procedure

Upon receipt of a report of abuse:

1. The Company will review the case internally within a maximum period of 48 working hours to determine whether the reported activity constitutes a violation of our terms of service or applicable law.
2. If the abuse is confirmed, The Company will take the corresponding measures, which may include warnings to the responsible customer, suspension of the service, temporary or definitive blocking, and if applicable, will notify the competent authorities.

Transparency Policy

The Company maintains strict confidentiality regarding reports of abuse and will not disclose whistleblower data except when required by legal authorities.

3. Complaints and Claims

3.1. How to File a Complaint

In the event that The Customer or a third party wishes to file a formal complaint about a service provided or an incident with the platform or staff of The Company , If you have any questions, please send an e-mail to the following channel:

info@phixilabs.com

The communication must contain:

• Claimant's contact information (Name, email, customer number, if applicable).
• Details of the reason for the complaint, including date, service affected and any additional information to contextualize the situation.
• Supporting evidence (if any).

Resolution Process

1. The complaint will be analyzed by the customer service team and/or technical team at The Company within a period of no more than 15 working days .
2. The Company will communicate with the complainant to inform about the resolution of the case or the status of the process within the established deadlines.
3. In case of failure to reach an agreement between the parties, The Customer may refer the complaint to the competent legal or regulatory authorities as appropriate.

3.3. Priority Attention for Critical Complaints

In those cases where the complaint is related to the suspension of a critical service, loss of data or serious problems in the quality of service, The Company will give priority to their resolution to minimize negative impacts on The Customer .

4. Suggestions and Other Communications

The Company values the suggestions and comments of The Customer to constantly improve the services offered. To send any other communication, The Customer you can use the following ways:

• General Email: info@phixilabs.com
• Contact Form: Available in the customer area or within the contact section of the website.

5. Responsibility and Response

The Company guarantees that:

1. All notifications and communications sent through official channels will be reviewed by trained personnel and treated with confidentiality and professionalism.
2. Complaints, suggestions or communications sent outside the designated channels or containing insufficient information will not be dealt with.
3. The Company will respond only to cases directly related to our services, limited exclusively to their contractual scope.

6. Legal Notices

All correspondence or communications of a legal nature, including subpoenas, requests for information from authorities or other legal notices, should be addressed to:

info@phixilabs.com
Or sent in writing to the company's registered address specified in the «General Information» section.

7. Processing Times

Processing times for any notification will vary depending on the type of communication:

• Notices of Abuse: To 48 working hours .
• Claims: To 15 working days .
• Suggestions and Consultations: Within a period of 48 to 72 working hours , depending on the complexity.

The Company reserves the right to extend these deadlines in exceptional cases, notifying the sender in due time.

8. Responsibilities of the Client

The Customer should refrain from:

• Submitting false reports or notifications of abuse. This will be grounds for legal action as appropriate.
• Use the complaint channels for purposes unrelated to the contracted services or content hosted on our servers.

TERMS AND CONDITIONS FOR PHIXI TREE

Introduction and acceptance

These Terms and Conditions regulate the use, access and contracting of the services offered by Phixi Tree, subcompany of PHIXI LABS S.A.S. (hereinafter, “The Company”), including the creation and management of Biolinks, QR Codes, Custom Links, Data Analysis and File Transfer.
When contracting any of these services, The Customer (natural or legal person) agrees to have read, understood and accepted these conditions in their entirety.

2. Method of payment

All payments for services or subscriptions of Phixi Tree should be carried out exclusively by means of Mercado Pago, including credit card, debit card, cash at authorized points or transfers authorized by the platform.
Access to the service will be activated only after confirmation of payment.

3. Content of links and liability

Customer may include links to adult content (e.g., OnlyFans or other similar sites), in compliance with applicable laws in your jurisdiction.
Phixi Tree implements a sensitive content warning system and blocks access by minors.
The Company is not responsible for for access by minors or for content hosted on third party sites.

4. Use of the service

• The use of illegal, fraudulent links or links that violate third party rights.
• The Customer is the solely responsible for the content you share through Biolinks, QR Codes, Custom Links, Data Analysis and File Transfer.
• The Company reserves the right to suspend or delete accounts who fail to comply with these policies.

5. Cancellations and refunds

• Subscriptions to Phixi Tree are non-refundable, unless an exception is expressly communicated and approved by the Company.
• The Company may suspend service for non-payment or non-compliance with these terms.

6. Reference to PHIXI LABS General Terms of Use

When using Phixi Tree, the Client also accepts the General Terms and Conditions of PHIXI LABS S.A.S., including those applicable to billing, privacy, liability and legal notices.

These Terms and Conditions have been fully revised and updated as of the date hereof. PHIXI LABS S.A.S. reserves the right to modify these terms at any time as part of the continuous improvement of its services and to comply with applicable regulations. Any modification will be published in this document, with the corresponding date, and will become effective immediately upon publication.

Date of last modification: 07/11/2025